1. What is my username?
2. What if I did not have an email when I first registered?
3. What if I share an email with someone else?
4. What if I don’t remember the email address I used when I registered?
5. What if I don’t have access to my old email?
6. I can’t find my username, can I just set up a new account?
7. What if I don’t remember my password?
8. How do I access my account with the temporary password?
9. Can I register two people on the same account?
10. Why do you need my email address?

What is my username?
Your username was assigned to you by our system when your user profile was created.  If this is your first time registering online, then your username is the email address given when you registered. If you have only registered over the phone, you will need to request a temporary password in the password reset option in order to access your account.
 

What if I did not have an email when I first registered?
If you did not give us a valid email address when you registered for classes you will need to contact customer service at 360-992-2939 to manually set your username.
 

What if I share an email with someone else, are our usernames the same?
No they will not be the same, if you have signed up with an email address that you share with another individual, the online system will assign you usernames.  When you request your username please be aware that all the usernames associated to that email will be sent in the username recovery.  If you are unsure which account is yours you will need to contact customer service at 360-992-2939 to manually set up your online access.
 

What if I don’t remember the email address I used when I registered?
If you don’t remember which email address you may have used, you can contact customer service Monday to Friday, 8:00 am –  5:00 pm and they will assist you in registration and/or setting up your username and password. 
 

What if I don’t have access to my old email address anymore?
If you don’t have access to the email account assigned to your account, you can contact customer service Monday to Friday, 8:00 am – 5:00 pm and they will assist you in registration and/or setting up your username and password. 
 

I can’t find my username, can I just set up a new account? 
Yes, you can set up a new account and submit your order for processing however  you cannot use the same username or email as your previous account.   Any prior classes you may have taken will not show up on your account until the registration department consolidates your student records. If you choose to set up another account, please let us know so that we can consolidate your accounts for you.
 

What if I don’t remember my password?
If you can’t remember your password, there is a link on the sign up page to reset your password for your account.  Our system will send you a temporary password that you can use to access your account.  Please be aware that once you have successfully logged in with the temporary password you will have to choose a new password before completing your order. 
 

How do I access my account with the temporary password?
When you receive the email with your temporary password there will be a link to the login page.  Enter your username and for best results, copy and paste the temporary password.  Once the temporary password has been accepted you will be prompted to change your password.  When the page loads, the input fields for the new password are on the right side, you may have to scroll the page over to see them in your browser window.
 

Can I register two people in the same account?
Your online account is tied directly to your Student Identification Number with Clark College, therefore each student must have their own individual online account to sign up and pay for classes.  You will need to create an additional account for every person who is registering for classes. 

What do you need my email?
Your account to purchase a class is set up using your email address and a copy of your receipt is e-mailed to you after purchasing a class. We also use your email to send you informative email updates about new classes, instructors and special deals on Corporate & Continuing Education classes. 

In a new effort to save paper and to promote better confidentiality of survey results, we have partnered with SurveyGizmo for our online surveys.  Effective April 2012, CCE will also use your email to send you a brief survey on the course you have completed.