Develop practical leadership skills to influence the organizational performance of managers and non-managers. Topics include leadership roles and styles; the communication process; team building and group interactions; and organizational politics, power, and influence.
Enhance quality service standards and processes to raise level of customer satisfaction. Enable employees to develop the skills and knowledge to convey a commitment to quality service.
Learn methods for creating, developing, and improving teams in the workplace to achieve organizational objectives. Focus on the effective roles of the supervisor and team members.Topics include problem-solving, group learning, conflict resolution, and team styles and communication.
Become a successful supervisor, master how to get work done through others in organizations that require maximum productivity and innovation to stay ahead.
Learn how to get your message across and listen to others while understanding why they react the way they do. Explore the challenges of communication (face-to-face, telephone, e-mail). Learn important ingredients for success and achievement in today’s highly-competitive workplace. Develop a foundation and framework for supportive, cooperative work and productive relationships.
Learn how to keep projects on track, scope project and gather requirements, create a project plan, assess project risk, manage multiple projects and enterprise-wide initiatives, schedule, control and manage contracts for repeatable success throughout the organization.
Develop your knowledge of human resources fundamentals. Learn to identify workplace issues, address problems quickly and approach workplace effectiveness with skills. Learn when to pursue legal support.
Improve your ability to implement Lean Six Sigma management principles that improve business processes, reduce waste and increase efficiency. Learn the differences between Lean and Six Sigma, identify and prioritize improvement projects, study DMAIC roadmap.
Gain entry level workplace skills and behaviors necessary for a successful career. Acquire basic work skills such as workplace values and communication, valuing diversity, ethics, resume workshop….
Learn business specific English as a Second Language (ESL) in areas such as teamwork, job tasks, safety and quality control, vocabulary, reading tasks, speaking and listening skills specific to your workplace. Improve your abilities and become a more confident English speaker.
Explore and understand new cultures. All level of languages and business cultures. Courses in Spanish, Russian, Japanese, German, Italian, French…
Gain knowledge of data design & management, principles of programming and computer logic principles as well as Web design, and training on all programs in the Microsoft Office suite.